Terms and conditions of sale

Last updated: 29 October 2026

1. Purpose

These terms apply to the transport of parcels from our warehouse in China to the customer’s address in Europe, offered by .

2. Requests and prices

The price shown on the website is an estimate based on the weight declared by the customer. The final price is set at the warehouse, after each box is weighed and measured. It is based on the actual weight or the volumetric weight (length × width × height divided by a coefficient), whichever is higher. The customer receives the final price before the boxes leave.

3. Payment

Prices are in euros. Shipping is paid before the boxes leave China. Accepted payment methods: bank card, through secure Stripe payment, collected on behalf of NAVAIR GLOBAL LOGISTICS LIMITED, a NAVAIR Group company (NAVAIR ECOMMERCE account). For any other payment method, please contact us on WhatsApp.

4. Refused goods

The following are refused: loose batteries, liquids, powders, counterfeits, goods banned from air transport and any product banned from import into the destination country. Products with a built-in battery (100 Wh maximum) are accepted. A box containing a refused product may be held, returned or destroyed at the customer’s expense.

5. Declaration and customs

The customer declares accurate contents and value, and is responsible for the consequences of a false or incomplete declaration.

Customs duties, EU customs handling fees, VAT and any inspection fees are payable by the customer. They are recharged at cost. Fees already collected by customs are not refunded if delivery fails.

6. Delivery times

Delivery times shown are indicative, in working days, from the departure of the boxes from the warehouse. They do not include customs inspections or force majeure.

7. Delivery

The customer provides a complete address and a phone number on which they can be reached. Redelivery, change of address or return fees are payable by the customer, at the price charged by the carrier, and are communicated before they are incurred.

8. Loss or damage

In case of loss or damage, the customer files a claim within 7 calendar days of delivery (or of the expected delivery date, or of discovering concealed damage), on WhatsApp or at claims@feyxa.com, with photos of the box and its contents. A billing error can be reported within 30 days of the invoice. Compensation: where Feyxa is found liable, the refund covers the fees actually paid for the service concerned (box transport, preparation). Where a loss occurs with an independent carrier, Feyxa assists the customer with the claim against that carrier. These limits do not apply where the law grants the consumer greater protection.

9. Right of withdrawal

A consumer may withdraw without giving a reason within 14 days of ordering, by telling us on WhatsApp or at contact@feyxa.com. By asking for dispatch before this period ends, the customer agrees that the service starts: the right of withdrawal no longer applies once the transport has been fully performed, and services already provided (receiving, storage, preparation, transport started) remain payable.

10. Personal data

See our privacy policy.

11. Disputes

In case of disagreement, please contact us first on WhatsApp at or by e-mail at . We always look for an amicable solution first. These terms are governed by the laws of the Hong Kong Special Administrative Region; activities carried out in China remain subject to applicable Chinese law. Consumers keep the protection of the mandatory rules of their country of residence and may bring proceedings before the courts of that country.