Parcel tracking

Where is my parcel?

Enter the tracking number you received on WhatsApp. Several numbers? Separate them with a space.

Your parcel, step by step

  1. AnnouncedYou told us it is coming. The warehouse is expecting it.
  2. Received at the warehouseYou get a photo and the weight on WhatsApp.
  3. Left ChinaYou get the tracking number. It may show no update for a few days while in the air or on the road.
  4. Arrived in Europe and clearedDuties and VAT are already paid: nothing to pay on delivery.
  5. Out for deliveryA local carrier (La Poste, DHL, DPD, GLS…) takes over. The number may change: detailed tracking shows it.
  6. DeliveredCheck the box in front of the driver when you can.

What to do if…

Tracking has not moved for several days

This is common in transit and customs clearance, especially by truck. If nothing moves beyond the stated delivery time, message us with the number and we will ask the carrier.

The parcel is held at customs

We handle it. Customs may ask for the invoice or a more precise description of the items: reply quickly on WhatsApp to avoid a return.

I was out when it was delivered

Follow the local carrier’s notice (pick-up point or new date). Redelivery or a change of address may be charged.

The parcel arrived damaged or incomplete

Take photos of the box and its contents before throwing the packaging away, and send them to us on WhatsApp as soon as it arrives.